OPEX® offers comprehensive service and support for all warehouse automation customers to increase business productivity and streamline operations. With over 100 OPEX®-employed service technicians in North America as well as Europe and 24/7 customer support 365 days out of the year, your operations are always our top priority.
Support offerings include:
- Factory-trained and safety-certified technical support representatives
- Built-in escalation process to ensure all issues are handled accordingly
- Ability to provide remote support if available
- Full access to all OPEX®-supported hardware/software
- Quick response times
In addition to our dedicated technicians, every OPEX® install features RPM software for monitoring each system. Data from the system is securely fed to the cloud for monitoring by OPEX® Service, providing advanced predictive maintenance capabilities — including automatic alerts.
OPEX® offers ongoing product courses and training to our warehouse automation customers.
Technical training includes:
- Classroom courses and hands-on product training lessons
- Access to service manuals and service bulletins
- Administered testing for factory-trained certification
For more information on our training schedule, please contact your account manager.
Our dedicated project management team will guide you through all the steps as you prepare for the implementation of one of our warehouse automation systems. From building permitting and inspection, we’ll be here from the beginning to ensure that you’re doing more than buying a piece of equipment — you’re building a team.
Additional Professional Services
At OPEX®, we understand that no two warehouses are the same.
That’s why we offer customized, innovative solutions in:
Equipment design and layout
Our data analyst team offers an extensive evaluation of your inventory and operation metrics, and we are dedicated to providing the most accurate and cost-effective configurations of the Perfect Pick® and Sure Sort® solutions to meet your operational goals and solve tough workflow challenges.