When NPFulfilment Needed Speed to Support Spikes in eComm, They Turned to OPEX^®

NPFulfilment started in 2002 in Sydney, Australia. At that time, the Company serviced direct mail auto-fulfilment. As ecommerce grew, so did NPFulfilment, a 3PL, that has since opened six warehouses across Australia and New Zealand. NPFulfilment uses the world’s smartest technology, to guarantee orders are picked, packed and ready to ship within two hours of receipt. With all of this growth, having a solution that was easily assembled and disassembled was important. More importantly, they needed a more efficient way to consolidate orders.

The OPEX Sure Sort’s iBOT® robotic delivery technology caught Bartley’s eye while attending a retail trade event. It was then, that he decided this was the answer to their sorting challenges. Australia’s very first Sure Sort system was installed at NPFulfilment in 2018. The Sure Sort allows NPFulfilment to quickly consolidate orders with only one person inducting those orders. The small footprint of the machine allows them flexibility to move the equipment as necessary to accommodate for more clients’ goods. The batch pick and order consolidation process that previously took eight employees now only needed three. The biggest test came in 2020, when on Black Friday their orders surged from 12k to 40k. With the help of their automated solutions, NPFulfilment met their same day shipping guarantee without having to add expensive labour.

Ecommerce continues to grow and so does NPFulfilment. The OPEX Sure Sort serves as a showcase to attract new clients which in turn demands more automation and more Sure Sort systems in the future.