
Kookaburra Transforms The Kitting Process To Deliver Excellent Customer Service
The unique solution from OPEX® and Dexion® Liverpool enabled Kookaburra to increase their output by 60%
“The adaptiveness of the machine to give us a final solution and reduce labour is phenomenal.”
-Tom Sinclair
Executive Director, Kookaburra
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Key Results
65%
Decrease in labour needed during shifts
700+
Order packs created per day
2,400
Items sorted per hour
The Background
The Challenge
During peak seasons when students were going back to school, Kookaburra needed 60 employees to keep up with demand. During the COVID-19 pandemic, they received more orders than usual due to increased online buying. Kookaburra’s picking and sorting process was completely manual, only allowing them to complete around 285-300 packs per day. Each unique student pack ranged in size, with some packs having anywhere from 30-44 pieces. To improve customer service and order accuracy, Kookaburra wanted to reduce the time required to fulfill orders while using less labour.
Key Challenges

Picking and sorting was entirely manual

Increase in business during the pandemic due to increased online buying

Order fulfillment was taking too long
The Solution
The Future
“It greatly improved our workflow and increased the business’ output dramatically.”
Executive Director, Kookaburra