Kookaburra Transforms The Kitting Process To Deliver Excellent Customer Service
During peak seasons when students were going back to school, Kookaburra needed 60 employees to keep up with demand. During the COVID-19 pandemic, they received more orders than usual due to increased online buying. Kookaburra’s picking and sorting process was completely manual, only allowing them to complete around 285-300 packs per day. Each unique student pack ranged in size, with some packs having anywhere from 30-44 pieces. To improve customer service and order accuracy, Kookaburra wanted to reduce the time required to fulfill orders while using less labour.
Decrease in labour needed during shifts
Order packs created per day
Items sorted per hour
Picking and sorting was entirely manual
Increase in business during the pandemic due to increased online buying
Order fulfillment was taking too long
“It greatly improved our workflow and increased the business’ output dramatically.”
Executive Director, Kookaburra
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