IHERB RELIES ON OPEX® FOR BEST-IN-CLASS CUSTOMER FULFILLMENT
iHerb is a pure-play Internet retailer that sells over 35,000 different vitamins, supplements, and natural health products. Their products range from a variety of goods, such as green and organic products, nutritional foods, organic cleaning products, natural make-ups and lip balms, and more. With the majority of their products consisting of only a few, small-dimensioned items, they need a fast access solution with a full range of SKU capabilities. To easily reach the East Coast, and capitalize on DHL’s air hub near Covington, iHerb built its second distribution center in Hebron, Kentucky to better reach both a national and international audience.
Minutes it takes to process a real-time order from induction of the order to the shipping dock
Additional throughput percentage if required by iHerb
Less labor needed compared to its sister facility
Rising labor shortages in the supply chain workforce was inadequate for their growth
Rising demands created a need for a business model that guaranteed last-mile delivery
Ability to continue to meet customer satisfaction to build brand loyalty
“Perfect Pick® has about three times the labor efficiency compared to our batch-based distribution center in California and processes orders in one tenth the time. Perfect Pick® allows us to meet our same day shipping goals — we can get an order through our system in about 15 minutes.”
Director of Operations
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